Terms & Conditions
The following Terms and Conditions apply to all purchases of products by you from www.mamasandpapas.com via this website and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
1. Payment
Mamas & Papas welcomes payment by the following credit and debit cards in store, over the phone and on mamasandpapas.com: Visa, MasterCard, Maestro, Visa Electron and Solo (in the UK only), Laser (Republic of Ireland in store purchases only) and your Mamas & Papas Gift Card.
If you prefer to pay in part or in full with your Mamas & Papas Gift Card, we accept payment online, over the phone and in all Mamas & Papas stores.
2. Acceptance of Order
We will acknowledge your order shortly after we receive it and send a further email to confirm that we have processed your order.
3. Can I have flexible payment terms?
When shopping in Mamas & Papas’ stores, you can secure your items by paying just 25% of the value of the goods in advance and the remainder over the phone or in store 28 days prior to delivery.
4. Delivery
For delivery details, please refer to our Delivery Section. Click here
5. Refunds and exchanges
We want you to be happy with everything you buy from Mamas & Papas. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 30 days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such as toiletries, clothing and mattresses). For your convenience, you may return any new goods purchased from our stores, online or over the phone to your most convenient store. If we find that the product has not been returned to us in a resaleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. To receive full details on how to return your product, simply call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
Mamas & Papas has a wide range of products covering almost all categories in the nursery market and all of our products are covered by a comprehensive Twelve Month Guarantee* against manufacturing faults from date of receipt of goods plus an ongoing service commitment for up to two years.** To receive exact policy details, simply visit mamasandpapas.com, a Mamas & Papas store, or call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
* Excludes clothing and soft interiors which are refundable or exchangeable within the 30 day refund period as outlined above.
** In the case where your nursery purchases are made pre-birth, the guarantee will begin a maximum of 90 days after the date of purchase or on your baby’s birth date, whichever is the earlier.
Dutailier made-to-order product.
If you wish to cancel your Dutailier product for any reason, before you have received your goods, simply call our Customer Care Team on 0845 268 2000 or 1890 882 363 in the Republic of Ireland. We would suggest where possible, you view the products before purchasing as wood is a natural material and may have colour variation. It is also advisable that the item can easily fit through your door and be placed in your room of choice. Once you have received your Dutailier product our usual refund policy does not apply and products and therefore can not be returned or exchanged unless faulty. ***
To receive exact policy details, simply click here to view online, visit a Mamas & Papas store or call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
*** None of the above conditions affect your statutory rights when goods are faulty.
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6. Pricing
All prices are correct at the point of purchase and are confirmed with an order confirmation email. Previously viewed prices via cookies on your computer are not accepted are will be refused. Sale prices are available only while stocks last. Mamas & Papas reserve the right to right to change and amend prices at anytime
Euro Prices
For Euro prices please see our corporate catalogue. All prices are subject to change, see instore for details or call 1890 882 363 for more details.
Cookies explained
Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. It is possible that you could access Mamas & Papas website via another website and be presented a price different from ours. You will only be charged the price displayed on our web site.
7. Supply
All orders are subject to availability. We reserve the right to refuse to supply to any individual or company. Nothing in these terms and conditions affects your statutory rights. Prices and products – we endeavour to ensure that all prices and specifications are correct for the life of the catalogue when we go to press. However, we reserve the right to alter prices and specifications as necessary. Colour reproduction – Mamas & Papas’ design team take great care with the colours used in our collections. Printing limitations may mean that actual product colour differs from that shown in this catalogue.
8. Cancellation
You have a statutory right to cancel your order within 8 workings days from the date of delivery and receive a full refund for any item purchased via this catalogue or from our website. This does not apply to products which are made to order, items which for hygiene reasons cannot be returned unless faulty, and furniture which we have assembled.
9. Returns
We want you to be happy with everything you buy from Mamas & Papas. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 30 days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such as toiletries, clothing and mattresses). For your convenience, you may return any new goods purchased from our stores, online or over the phone to your most convenient store. If we find that the product has not been returned to us in a resaleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. To receive full details on how to return your product, simply call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
Mamas & Papas has a wide range of products covering almost all categories in the nursery market and all of our products are covered by a comprehensive Twelve Month Guarantee* against manufacturing faults from date of receipt of goods plus an ongoing service commitment for up to two years.** To receive exact policy details, simply visit mamasandpapas.com, a Mamas & Papas store, or call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
* Excludes clothing and soft interiors which are refundable or exchangeable within the 30 day refund period as outlined above.
** In the case where your nursery purchases are made pre-birth, the guarantee will begin a maximum of 90 days after the date of purchase or on your baby’s birth date, whichever is the earlier.
Dutailier made-to-order product.
If you wish to cancel your Dutailier product for any reason, before you have received your goods, simply call our Customer Care Team on 0845 268 2000 or 1890 882 363 in the Republic of Ireland. We would suggest where possible, you view the products before purchasing as wood is a natural material and may have colour variation. It is also advisable that the item can easily fit through your door and be placed in your room of choice. Once you have received your Dutailier product our usual refund policy does not apply and products and therefore can not be returned or exchanged unless faulty. ***
To receive exact policy details, simply click here to view online, visit a Mamas & Papas store or call Customer Care in the UK on 0845 268 2000 or 1890 882 363 in the Republic of Ireland.
*** None of the above conditions affect your statutory rights when goods are faulty.
Where you are returning products back to head office and not to one of our stores, you should return them to us by one of the following methods set out below.
a. By Post
Detach and complete the returns label which you received with your package and send by post to:
UK
Mamas & Papas
Returns Department
Colne Bridge Road
Huddersfield
HD5 0RH
Republic of Ireland
Mamas & Papas
Returns Department
411 Blanchardstown Retail Park 2
Dublin 15
b. By Carrier
Alternatively, for furniture items and other bulky or weighty products, please contact a member of our Customer Care team on 0845 268 2000 or 1890 882 363 in the Republic of Ireland who (at a charge) will be able to assist with the return.
Defective Products
If you believe any of our Products to be of an unsatisfactory quality please contact a member of our Customer Care Team on 0845 268 2000 or 1890 882 363 in the Republic of Ireland. Alternatively you may contact us via e-mail on customer.care@mamasandpapas.com or write to:
Customer Care / Returns Department
Mamas & Papas Limited
Colne Bridge Road
Huddersfield
HD5 0RH
Products that are received damaged or faulty will be replaced or refunded including post and packaging costs. Nothing in these Terms & Conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.
Back to the top10. Feedback
If you have any comments about any of the products or services supplied or provided to you, please contact us on 0845 268 2000 or 1890 882 363 in the Republic of Ireland. Alternatively you may contact us via e-mail on customer.care@mamasandpapas.com or write to:
Customer Care Department
Mamas & Papas Limited
Colne Bridge Road
Huddersfield
HD5 0RH
11. Descriptions
At the time of publication all product descriptions are accurate, errors and omissions accepted. Representations of colours are approximate, due to the limitations of photographic and printing processes. All measurements and weights are approximate.
12. Privacy Policy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK
Please read our: Privacy Policy
13. Trading Name
Mamas & Papas (Retail) Limited
Colne Bridge Road
Huddersfield
HD5 0RH
Registered in England No. 1529849
August 2007
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