Help
Welcome to the help section of the Mamas & Papas website. We have carefully complied a guide so you can find the information you need.
General
All you need to help you through the questions you have about your shopping experience from questions on returns and guarantees to product availability.
- How long does my guarantee last?
- Can I have a summary of my guarantee/after sales policy?
- My friend bought me a product for the birth of my child can I exchange it for something else?
- Can I collect from you?
More questions
Account Information
If you are having problems signing in or have queries about your account details, refer to this helpful section on how to resolve them
- Why do I have to supply my address and other personal details when I shop in store?
- What do you do with this information?
- I can not remember my password, what should I do?
- I’m trying to register and it will not accept my postcode?
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Payment & Delivery
Everything you need to manage your personal account is here, we offer helpful advice on how to sign in and help to overcome any possible problems. Update your address details and changed your password, we will guide you through each of these stages in order to make shopping that little bit easier.
- Can I cancel/amend my order at any point?
- I have not received a refund and I have returned my goods?
- Can I re-direct my goods?
- Where is my receipt & guarantee?
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Store Information
Look up your local Mamas & Papas store, with help on how to get there to store opening times we have all the information you will need.
- How do I get to your Mamas & Papas store?
- Do you sell to other suppliers except your own stores and where is my nearest?
- Can I check stock for an independent stockist?
- I want to work in a store?
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Product Information
We have included all your common questions about our range of M&P products
- What age can the pushchairs be used up to?
- Are your travel products UV protected?
- Can I wash the seat covers?
- What standards do your products meet?
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